Shipping FAQs

Overview

Typically orders are shipped within a day or two of the order being placed during our operational hours (Monday-Friday 10am to 4pm – excluding holidays). However, due to constraints beyond our control, some orders may take longer than expected to ship. Truck freight orders must be booked with the freight companies and therefore may take an additional few days to be dispatched. Some custom products are made-to-order in which case, the description of the product will include that information. If an item is back ordered or delayed we try our best to indicate that on the product page. We will keep you informed of your order shipping times and tracking numbers throughout the processing of your order. If you are leaving on a trip please contact us us before you place your order to confirm when your order would ship and it’s expected arrival to your shipping address and consider shipping the item to your destination. If you have any questions or concerns about shipping or delivery times we encourage you to contact us before you place an order – we’re happy to help!

You can track your order status on the orders page of your profile.

Some of our products are shipped directly from the manufacture including Fiamma awnings, Nomadic and Dometic air conditioners, Lonseal flooring and others.

Pandemic and Supply Chain Issues

The combination of the Covid-19 pandemic, worldwide supply chain issues, historically challenging shipping and extremely high demand for camper van products has made getting and shipping products very difficult. We’re working very hard to ensure we have stock on our most popular items and we work with our fulfillment partners to get items shipped out as quickly as possible. However, we cannot control most of these factors. We also cannot control the speed of delivery by UPS, FedEx, USPS or our truck freight providers. All of these couriers are experiencing delays and have removed all delivery guarantees until further notice.

We highly recommend ordering everything you need for your van build as soon as you can since some things can take many weeks or even months to ship!

Because we sell such a wide variety of products – from small items like a carbon monoxide/LP gas detector to big heavy items like refrigerators that must be shipped via truck freight.

We always strive to be competitive on shipping costs! Please feel free to contact us with any questions, we’re happy to help!

In addition to our standard shipping rates that you’ll be shown when checking out, we have the following special shipping options. If you have a large order with many different items, you’ll probably see many shipping prices with varies items grouped together. For instance, if you order Thinsulate insulation and a refrigerator, those will be separate shipments – each with their respective costs. So, if it takes a while for an item to be added to your cart or for the cart page to load, it’s probably because we’re calculating the best shipping options for you.

Sorry, We Cannot Ship to PO Boxes

Since the vast majority of our shipments are bulky and heavy, we ship using UPS or FedEx and, therefore, we cannot deliver to PO Boxes. If you really need something shipped to a PO Box, please contact us and we’ll see if we can make an exception. Any offers for free or flat-rate shipping do not apply to PO Boxes.

On The Road? What Address to Use?

We understand that many of our customers are nomadic and therefore don’t have a traditional mailing address. If you want to order something to the area that you’re in or expect to be in when the package arrives, we recommend this article that details options for General Delivery to a USPS location or other alternatives like UPS.

Lonseal Flooring

$55 flat-rate ground shipping for orders up to 25′ linear feet.

Refrigerators/Truck Freight

Refrigerators must be shipped with truck freight. We have flat-rate freight shipping costs for each state. You can choose to have the refrigerator shipped directly to your residential address which includes a “lift gate” or to the nearest shipping terminal which, in most cases, is 10-60 miles from your address. If you live in rural area you might be farther from a terminal. Feel free to contact us if you’d like to check on the location of your nearest terminal or have any other questions.

Please review our important shipping information for refrigerator orders (PDF) and what you should do when you receive the unit.

Fiamma Awnings

Freight shipping costs are calculated when adding the product to your cart.

Lagun Table Mounts

$15 flat rate ground shipping for Lagun table mounts to USA addresses.

Thinsulate Insulation

Free ground shipping for all orders in the US!

Nomadic Cooling Air Conditioners

Free freight shipping to the continental US.

Fresair Cooling Units

Flat rate $65 ground shipping to the continental US.

RockyMounts BackStage Swing Away Bike Rack

Free ground shipping to the continental US.