Shipping FAQs

Overview

Typically orders are shipped within a day or two of the order being placed during our operational hours (Monday-Friday 10am to 4pm – excluding holidays). However, due to constraints beyond our control, some orders may take longer than expected to ship. Truck freight orders must be booked with the freight companies and therefore may take an additional few days to be dispatched. Some custom products are made-to-order in which case, the description of the product will include that information. If an item is back ordered or delayed we try our best to indicate that on the product page. We will keep you informed of your order shipping times and tracking numbers throughout the processing of your order. If you are leaving on a trip please contact us us before you place your order to confirm when your order would ship and it’s expected arrival to your shipping address and consider shipping the item to your destination. If you have any questions or concerns about shipping or delivery times we encourage you to contact us before you place an order – we’re happy to help!

We will keep you updated on your orders status via email. We recommend you add orders@vanlifeoutfitters.com to your email “whitelist” or address book to ensure delivery. You can track your order status on the orders page of your profile.

Some of our products are shipped directly from the manufacturer. Typically this is noted on the product’s page in our catalog.

Because we sell such a wide variety of products – from small items like a carbon monoxide/LP gas detector to big heavy items like refrigerators that must be shipped via truck freight our shipping calculations can be pretty complex! We work hard to offer competitive shipping rates. Additionally, we strive to provide accurate shipping rates during checkout but, in some cases, there may need to be a shipping cost adjustment. In those rate situations, we will contact you with the details. Also, if it takes a while for an item to be added to your cart or for the cart page to load, it’s probably because we’re calculating the best shipping options for you.

If you have any questions about shipping costs please feel free to contact us before you checkout, we’re always happy to help! 

Pandemic and Supply Chain Issues

The combination of the Covid-19 pandemic, worldwide supply chain issues, historically challenging shipping and extremely high demand for camper van products has made getting and shipping products very difficult. We’re working very hard to ensure we have stock on our most popular items and we work with our fulfillment partners to get items shipped out as quickly as possible. However, we cannot control most of these factors. We also cannot control the speed of delivery by UPS, FedEx, USPS or our truck freight providers. All of these couriers are experiencing delays and have removed all delivery guarantees until further notice.

We highly recommend ordering everything you need for your van build as soon as you can since some things can take many weeks or even months to ship!

Sorry, We Cannot Ship to PO Boxes

Since the vast majority of our shipments are bulky and heavy, we ship using UPS or FedEx and, therefore, we cannot deliver to PO Boxes. If you really need something shipped to a PO Box, please contact us and we’ll see if we can make an exception. Any offers for free or flat-rate shipping do not apply to PO Boxes.

Customers in Hawaii and Alaska

We are happy to ship our products to Hawaii and Alaska but unfortunately, the shipping rates to these states are considerably more expensive. For most products you’ll see calculated rates with UPS. If you’re trying to purchase something that must ship on a pallet via freight shipping, you’ll get a note in your cart and during the checkout process for those items that explains that shipping costs are NOT calculated or paid during checkout. Instead, we will contact you AFTER the purchase to let you know what the actual shipping rate will be. Keep in mind that all order cancellations are subject to a 3% fee to cover our credit card processing.

On The Road? What Address to Use?

We understand that many of our customers are nomadic and therefore don’t have a traditional mailing address. If you want to order something to the area that you’re in or expect to be in when the package arrives, we recommend this article that details options for General Delivery to a USPS location or other alternatives like UPS.

Refrigerators/Truck Freight

Refrigerators must be shipped with truck freight. We have flat-rate freight shipping costs for each state except Alaska and Hawaii. You can choose to have the refrigerator shipped directly to your residential address which includes a “lift gate” or to the nearest shipping terminal which, in most cases, is 10-60 miles from your address. If you live in rural area you might be farther from a terminal. Feel free to contact us if you’d like to check on the location of your nearest terminal or have any other questions.

Please review our important shipping information for refrigerator orders (PDF) and what you should do when you receive the unit.

Carefully Inspect All Packages/Shipments

Please be sure to inspect all the packages/shipments you receive from us carefully upon delivery and “refuse” any shipments that appear to be damaged.