Jobs & Opportunities

The positions we’re hiring for are below. But, as a growing company, we’re always looking for talented, driving people – particularly those who are passionate about vanlife and helping our customers! So, if you’re interested in joining our team in the future, we’d love to hear from you now. Please reach out to jobs@vanlifeoutfitters.com and let us know about yourself, your background, and your unique skills!

Tech Support Associate – Remote Possible
Fun Company & Work Environment!

Vanlife Outfitters is seeking a Tech Support Associate who is familiar with the vanlife market and the products and systems used in camper vans and RVs. In this role you will work closely with our tight-knit team to ensure customers are being assisted properly as quickly as possible in both technical pre-sales and post-sales support. Along with the other people on your team, you will play a crucial role in ensuring customers purchase the right product for their needs or receive top-notch support for products they’ve already bought.

The role can be in-person from our facility in Sarasota, Florida, or remote anywhere you have adequate internet connectivity. So, it’s great for a vanlifer who is on the road full-time or part-time. In fact, our ideal candidates are vanlifers themselves who would like to support others in the community while earning some extra money but not be tied down with a large time commitment. We think this allows you to have a meaningful impact while keeping the flexibility necessary for the nomadic lifestyle.

How It Works
This is flexible, contract position. There is no minimum or maximum commitment. Instead, you’ll be part of a team that will receive support tickets. Each ticket will have some basic information about the customer and the questions they have. If you have the time and feel like you could help the customer based on your knowledge and experience, you can take the ticket and let the others know. Then you will simply track the time you spend assisting the customer and invoice us every month for all the hours worked.

You’ll be given access to our systems that include phone, order management, email and internal messaging as well as a library of FAQs and other resources.

You’ll be expected to learn our systems and processes as well as our blog content and product catalog.

You will be required to reply to tickets within two hours of receiving them by either taking that ticket or declining.

Our customers are generally very nice, excited about their van projects and grateful for our service and support. In fact, 95% of calls and interactions are positive!

Pre-Sales

• Assist customers who have questions or concerns about the ordering/shipping process or anything else related such as lead times, shipping quotes, product availability, etc.
• Discuss our products with customers including which products would be best for their needs, comparing products, explaining how products work, offering honest opinions, detailing installation and use of products and more.
• Coordinate large orders including product bundles, discounts and processing payments.

Post-Sales

• Troubleshoot product issues or concerns.
• Following up with customers who have questions and concerns about existing orders.
• Updating orders with notes pertaining to order issues.
• Helping customers with how to install or how to use products.

About Us:
Vanlife Outfitters has been an established leader in the camper van community since 2016. In 2020, we recently launched an online store selling products for both professional and DIY camper van builders which is growing rapidly. We offer a broad range of carefully curated products ranging from fully unique products to marine-grade appliances and other road tested components. This rapid growth means that we need to add reliable and responsible members to the team.

Requirements:

• You must be very knowledgeable about camper van/RV systems including electrical, plumbing and heating/cooling. In particular, knowledge of of Victron Energy electrical systems, Webasto heaters and DC rooftop air conditioners.
• Extremely friendly, outgoing and helpful.
• Willing to go the extra mile to make our customers happy.
• Excellent verbal and written communication including the ability to clearly explain complex information.
• Excellent problem solving and conflict resolution skills.
• Reliable and dependable.
• Ability to multitask
• Ability to listen carefully and analyze needs and issues.
• A positive and engaged “can-do” attitude with the ability to self-manage and prioritize work in a fast-paced, high-growth environment.
• Comfortable with digital tools, modern computer skills and learning new technologies.
• Able to closely follow procedures and communicate information to team members effectively

Compensation and Benefits:

• $20-30 per hour (based on experience).
• Great discounts on van building components (if you’re interested in your own camper van).
• Opportunities to grow into other roles with a fast-growing company.

How To Apply:

To apply please email jobs@vanlifeoutfitters.com with your resume and a short introduction to yourself and why you think you’d be a good fit for this role.

Social Media Manager – Remote Contractor
Fun Company & Work Environment

About Us:

Vanlife Outfitters is a premier retailer specializing in high-quality parts and accessories for camper vans. Our mission is to support the vanlife community with the best products, advice, and inspiration for their adventures on the road. We are looking for a creative and dedicated Social Media Manager to help us amplify our brand and engage with our vibrant community.

Job Description:

We are seeking a dynamic Social Media Manager to oversee and execute our social media strategy.  As a contractor, you will be responsible for creating, managing, and analyzing our social media content across various platforms. Your goal will be to enhance our online presence, increase engagement, and drive traffic to our website. This role requires a balance of creativity, strategic thinking, and a passion for the vanlife culture.

Responsibilities:

1. Content Creation:
   • Develop and curate engaging content (images, videos, stories, etc.) relevant to the vanlife community.
     • Deliverables: 20-25 posts per month (posted to Tik Tok, IG, Facebook & Pinterest)
       • 1-2 original short videos (30-90 second reels) per week
       • 2 repurposed (from existing VLO or Customer Content) short videos (30-90 second reels) per week
       • 2-3 graphic / photo posts per month
       • You will have access to our library of blog posts, YouTube videos and other pre-produced content to use as a resource to repurpose as needed but should not rely on this content entirely.
   • Write compelling and brand-consistent captions for all posts.
     • Deliverables: Captions for all scheduled posts, ensuring alignment with brand voice.
   • Create a content calendar to ensure regular and timely content delivery.
     • Deliverables: Monthly content calendar submitted at least one week before the start of each month (The 24rd of the prior month)
2. Social Media Management:
   • Manage Vanlife Outfitters’ social media accounts (Instagram, Facebook, Pinterest, Twitter, etc.).
     • Deliverables: Daily monitoring and management of all social media accounts.
   • Schedule and publish posts using social media management tools.
     • Deliverables: Schedule all content in advance, ensuring a consistent posting schedule (minimum of 5-6 post per week).
   • Monitor and respond to comments and messages in a timely manner.
     • Deliverables: Respond to comments and direct messages within 24 hours to maintain active engagement.
   • Meet 1 hour per month with the leadership to discuss plan, content, analytics, performance, etc.
3. Community Engagement:
   • Foster a sense of community by engaging with followers, influencers, and partners.
     • Deliverables: Engage with at least 10 relevant accounts daily through comments, likes, and shares.
   • Organize and manage social media campaigns, giveaways, and collaborations.
     • Deliverables: Plan and execute at least one social media campaign or giveaway per month.
   • Identify and build relationships with key influencers and brand ambassadors in the vanlife community.
     • Deliverables: Reach out to at least 5 potential influencers or brand ambassadors per month to explore collaboration opportunities.
4. Analytics and Reporting:
   • Track and analyze social media performance using analytics tools.
   • Use data insights to optimize content and strategy.
   • Provide monthly reports on key metrics (engagement, follower growth, website traffic, etc.).
     • Reach: (# of people who see your content).  Monthly growth of 2%
     • Impressions: (# of times your content was shown) 6% or better OR more than our top 3 competitors combined via third party app.
     • Engagement: (# of people who interact with your content) .7% or better OR more than our top 3 competitors combined via third party app.
     • Amplification Rate (#shares / # of followers x 100): 15% or better
     • Audience Growth Rate: (# of Followers): 2% per month
5. Brand Advocacy:
   • Ensure all social media content aligns with Vanlife Outfitters’ brand voice and values.
   • Stay updated on industry trends, social media best practices, and emerging platforms.
   • Propose and implement innovative ideas to boost brand awareness and engagement.

Compensation:

• $1,000 per month paid in bi-monthly installments of $500.
  • Compensation based on 40 hours per month (10 hours per week) at a rate of $25 per hour
  • There is no set schedule and work can be done remotely as long a deliverables are being met.
• Discounts on camper van products.

How to Apply:

If you’re excited about this opportunity and believe you have the skills and passion to contribute to our team, please submit your resume, a cover letter, and a portfolio of your previous social media work to jobs@vanlifeoutfitters.com.

Vanlife Outfitters is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Part-Time Remote Operations Admin – Fun Company & Work Environment

Vanlife Outfitters is seeking a part-time, hourly Operations Admin who will assist with customer service and the day-to-day operations of the company and work closely with the two founders to grow the business. In this role you will work closely with our tight-knit team to ensure customers are being assisted properly as quickly as possible.  Along with the other people on your team, you will play a crucial role in ensuring customers purchase the right product for their needs or receive top-notch support for products they’ve already bought, as well as assisting with the general operations of the business.

The role can be in-person from our facility in Sarasota, Florida, or remote anywhere you have adequate internet connectivity. So, it’s great for a vanlifer who is on the road full-time or part-time. In fact, our ideal candidates are vanlifers themselves who would like to support others in the community while earning some extra money but not be tied down with a large time commitment. We think this allows you to have a meaningful impact while keeping the flexibility necessary for the nomadic lifestyle.

About Us:

Vanlife Outfitters has been the established leader in the camper van community since 2016.  In 2020, we launched an online store selling products for both professional and DIY camper van builders which is growing rapidly. We offer a broad range of carefully curated products ranging from fully unique products to marine-grade appliances and other road-tested components. This rapid growth means that we need to add reliable and responsible members to the team.

Our business hours are 10am to 6pm Monday through Friday but your shift will be from 1:00PM to 6:00PM EST Monday through Friday.

We offer a fun and laid-back work environment but are serious about helping our customers and getting the work done to do so.

Day-To-Day Responsibilities:

• Order fulfillment including working with our drop ship suppliers, packing and shipping orders, updating orders in our tracking systems and documenting orders with photos and video prior to shipping.
• Customer service including answering questions via phone, email and social media regarding products, installation, order issues, etc. all while growing our internal FAQs for streamlined customer service in the future.
• Managing any customer issues, returns or exchanges.
• Arranging truck freight shipping for larger appliances and negotiating rates with freight companies.
• Working with and resolving any shipment errors or shipping damages with the couriers or freight companies.
• Light bookkeeping including ensuring that orders from our store are syncing with QuickBooks and identifying any issues.
• Creating Product Pages, Light Data Entry, Light Social Media Management and other small projects when customer service traffic is light.
• Continually monitor orders to keep customers up-to-date with the status of their order, tracking information, updates on backorders or delays or any other relevant order information.

Other Secondary Responsibilities:

• Continually develop and document systems and processes to efficiently run the business, process orders and take care of customers. These systems and processes should be designed to scale as needed accounting for higher sales volumes and a larger team.
• Proactively identify and eliminate inefficiencies in processes, staffing, vendor relations and other areas of the business.
• Working with our vendors and suppliers to manage inventory, add products to our store and ensure timely delivery of orders.
• Working with the rest of the team to grow our catalog of products and onboard new vendors.
• Create and maintain relationships with professional upfitters/builders.

Requirements:

• Excellent customer service skills.
• Excellent verbal and /written communication skills.
• Excellent problem-solving skills.
• Extremely organized with a high level of attention to detail.
• Comfortable with modern technology and tools with the ability and aptitude to learn new systems.
• A positive and engaged “can-do” attitude with the ability to self-manage and prioritize work in a fast-past, high-growth environment.
• Valid Florida driver’s license.

Ideal candidates will have some (or all) of the following skills:

• An interest in vanlife and camper vans.
• An interest in working in a startup environment where you’ll be challenged on a daily basis and be playing multiple roles simultaneously.
• Experience managing and growing a business.
• Some experience in hiring, training and managing employees.
• Experience with our systems/tools including:
• WordPress with WooCommerce
• Google Suite and Gmail
• Ring Central
• Asana
• QuickBooks
• Front (email/internal communications)
• Basic HTML skills.
• Some social media marketing awareness and experience.
• Experience with bookkeeping and using Quickbooks Online.

You’re a good fit if you’re the type of person who:

• Respond to emails quickly and clear your inbox daily
• Would rather get something done today than have more work tomorrow
• Can motivate your teammates and keep them in alignment with high morale
• Lead by example
• Can be critical of your own work with the ability to see areas of improvement
• Offer potential solutions when discussing problems instead of using roadblocks as excuses
• Enjoys learning and challenges and can self-teach new skills

Work Environment/Physical Demands:

• The potential for prolonged sitting and standing.
• Occasional high stress when dealing with systems/customers.

Compensation and Perks:

• Starting hourly rate of $20 – $25 based on experience.
• Great discounts on van building components if you’re interested in your own camper van.
• Ability to work remotely

How To Apply:
Please email your resume and a short introduction to yourself and why you think you’d be a good fit for this opportunity to jobs@vanlifeoutfitters.com.