Jobs & Opportunities

Vanlife Jedi – Fun Company & Work Environment!

Do you have an interest in vanlife?  Would you like to talk to people all day about camper vans?  Do you want to increase your knowledge of vanlife and camper van builds?  Do you want to work with amazing people, in an awesome environment, with excellent benefits?   

If you found yourself answering a resounding YES to all the above questions then keep reading because your dream job is below!  …But first what is a Vanlife Jedi and who is Vanlife Outfitters anyways?

About Us

Vanlife Outfitters has been the established leader in the camper van community since 2016. In 2020, we launched an online store selling products for both professional and DIY camper van builders which is growing rapidly. We offer a broad range of carefully curated products ranging from fully unique products to marine-grade appliances and other road tested components. This rapid growth means that we need to add reliable and responsible members to the team.

Vanlife Jedi

A Vanlife Jedi is someone who is familiar with the Vanlife market and the products used in camper vans and RVs. As a Vanlife Jedi, you will work closely with a tight knit team to ensure customers are being assisted properly and with immediacy. The Vanlife Jedi will play a crucial role in ensuring customers purchase the right product for their needs or receive top notch support for products they’ve already bought. Vanlife Jedis will also have the opportunity to work on fun and exciting vanlife related projects when they’re not talking to customers….But what about our customers? 

Our customers are awesome!  You’ll be talking to fun, laid back, adventurous and interesting people all day…most of whom will be extremely excited to be talking to a Vanlife Jedi from Vanlife Outfitters.  They need guidance on what products to choose and support on products they’ve purchased in the past.  Our customers are generally very nice, excited about their van projects and grateful for our service and support. 95% of calls and interactions are positive!

Our ideal candidates are vanlifers (or vanlifers at heart) themselves who would like to support others in the community while earning money in a rewarding career.  You’ll be joining a team of other Vanlife Jedis who will assist you in teaching you to use the force until you are comfortable. Your primary hours will be Monday through Friday from 10am EST to 6pm EST but we are flexible.  You will work out of the Sarasota headquarters, but will eventually have the opportunity to work some days remotely.

This is a great ground-floor opportunity to join a startup in the fast-growing RV/“vanlife” market. You’ll be paid a competitive hourly rate, excellent benefits and work in a friendly, laid back atmosphere.  You’ll also have the ability to partially define your schedule. 

Responsibilities

Pre Sales

  • Assist customers who have questions or concerns about the ordering/shipping process or anything else related such as lead times, shipping quotes, product availability, etc.
  • Discuss our products with customers including which products would be best for their needs, comparing products, explaining how products work, offering honest opinions, detailing installation and use of products and more. 
  • Coordinate large orders including product bundles, discounts and processing payments.

Post Sales

  • Troubleshoot product issues or concerns.
  • Following up with customers who have questions and concerns about existing orders.
  • Updating orders with notes pertaining to order issues.
  • Helping customers with how to install or how to use products.

Other

  • Contacting professional van builders to tell them the benefits of our Builder Network.
  • Creating content directly related to customer service efforts including writing FAQs, documenting processes, shooting FAQ videos for YouTube or social media, contributing to our blog, etc.
  • Assisting with marketing, blogs and social media
  • Assisting with product research
  • Assisting around the warehouse as needed.

Tools

  • You’ll need a fully functional laptop computer with a reliable internet connection and an Android or iOS mobile device.
  • In addition, you’ll be provided access to our suite of tools and resources including:
    • Our extensive (and growing) knowledge base (Guru) full of product info, FAQs and technical resources.
    • Our communication platform (Slack) to collaborate with other team members and to get the information you need from the rest of our team.
    • Email, chat and voice/phone platforms (Front, Google Voice) to communicate with customers.
    • Our ecommerce platform (WooComerce) for detailed information about order, shipments and keeping notes on customer communication. 

Requirements / Skills:

  • Extremely friendly, outgoing and helpful.
  • Willing to go the extra mile to make our customers happy.
  • Excellent verbal and written communication including the ability to clearly explain complex information.
  • Excellent problem solving and conflict resolution skills.
  • Reliable and dependable.
  • Ability to multitask
  • Ability to listen carefully and analyze needs and issues.
  • A positive and engaged “can-do” attitude with the ability to self-manage and prioritize work in a fast-paced, high-growth environment.
  • Basic computer skills.
  • Ability to perform tasks with a sound mind and body.
  • Able to closely follow procedures and communicate information to team members effectively.
  • (Preferred) customer service experience (2 years +)
  • (Preferred) experience with camper vans and converting cargo vans into camper vans either personally or professionally.

Compensation and Benefits:

  • $34,000-$36,000 per hour (based on experience).
  • Ability to work remote or from home occasionally.
  • Paid time off 10 business days (accumulating).
  • Periodic raises based on performance and skills.
  • Opportunities to grow into other roles with a fast-growing company.
  • Weekly/Monthly team lunches.
  • Health and dental benefits after 90 days of employment.
  • Year end bonuses based on company performance.
  • Non-corporate, laid-back atmosphere.
  • Great discounts on van building components if you’re interested in your own camper van.

How To Apply:

– – – – – – – – – – – – – – – – – – – – – – – – – – – – –

To apply please  email jobs@vanlifeoutfitters.com  with your resume and a short introduction to yourself and why you think you’d be a good fit for this role.

Remote Customer Service Associate – Fun Company & Work Environment!

Vanlife Outfitters is seeking a Customer Service Associate who is familiar with the vanlife market and the products used in camper vans and RVs. As a Customer Service Associate, you will work closely with a tight knit team to ensure customers are being assisted properly and with immediacy. The Customer Service Associate will play a crucial role in ensuring customers purchase the right product for their needs or receive top notch support for products they’ve already bought. Customer Service Associates will also have the opportunity to work on fun and exciting vanlife related projects in their downtime.

The role is designed to be remote. Our ideal candidates are vanlifers themselves who would like to support others in the community while earning some extra money but not be tied down with a large time commitment. To achieve this, you’ll be joining a team of other Customer Service Associates who will collectively cover our primary customer service hours of Monday through Friday from 11am EST to 5pm EST (other full-time team members are available for customers beyond these times). This provides two benefits. First, each individual will only be required to commit to one or two shifts per week with each shift being 5-6 hours in length. We think this provides each Customer Service Associate with enough time on the job to make a meaningful impact while keeping the flexibility necessary for the nomadic lifestyle. ‘

The second benefit is that each of the Customer Service Associates will bring their own knowledge and experience to the team so that everyone can support each other. If you can’t answer a customer question, you can reach out to the rest of the Customer Support team through our Slack channel, review our extensive knowledge base or escalate the question to the full-time staff at our headquarters in Sarasota, Florida.

During your shifts you’ll need to be in a stationary location with a strong internet signal and a laptop computer that you’ll use with the various digital tools we’ll provide.

Our customers are generally very nice, excited about their van projects and grateful for our service and support. In fact, we estimate that 95% of calls and interactions are positive!

About Us
Vanlife Outfitters has been an established leader in the camper van community since 2016. In 2020, we recently launched an online store selling products for both professional and DIY camper van builders which is growing rapidly. We offer a broad range of carefully curated products ranging from fully unique products to marine-grade appliances and other road tested components. This rapid growth means that we need to add reliable and responsible members to the team.

This is a great ground-floor opportunity to join a startup in the fast-growing RV/“vanlife” market. You’ll be paid a competitive hourly rate and work in a friendly, laid back atmosphere. You’ll also have the ability to partially define your schedule.

Responsibilities

Pre-Sales

  • Assist customers who have questions or concerns about the ordering/shipping process or anything else related such as lead times, shipping quotes, product availability, etc.
  • Discuss our products with customers including which products would be best for their needs, comparing products, explaining how products work, offering honest opinions, detailing installation and use of products and more.
  • Coordinate large orders including product bundles, discounts and processing payments.

Post Sales

  • Troubleshoot product issues or concerns.
  • Following up with customers who have questions and concerns about existing orders.
  • Updating orders with notes pertaining to order issues.
  • Helping customers with how to install or how to use products.

Other

  • Contacting professional van builders to tell them the benefits of our Builder Network.
  • Creating content directly related to customer service efforts including writing FAQs, documenting processes, shooting FAQ videos for YouTube or social media, contributing to our blog, etc.

Tools

  • You’ll need a fully functional laptop computer with a reliable internet connection and an Android or iOS mobile device.
  • In addition, you’ll be provided access to our suite of tools and resources including:
    • Our extensive (and growing) knowledge base (Guru) full of product info, FAQs and technical resources.
    • Our communication platform (Slack) to collaborate with other team members and to get the information you need from the rest of our team.
    • Email, chat and voice/phone platforms (Front, Google Voice) to communicate with customers.
    • Our ecommerce platform (WooComerce) for detailed information about order, shipments and keeping notes on customer communication.

Requirements / Skills

  • Extremely friendly, outgoing and helpful.
    Willing to go the extra mile to make our customers happy.
  • Excellent verbal and written communication including the ability to clearly explain complex information.
  • Excellent problem solving and conflict resolution skills.
    Reliable and dependable.
  • Ability to multitask
  • Ability to listen carefully and analyze needs and issues.
  • A positive and engaged “can-do” attitude with the ability to self-manage and prioritize work in a fast-paced, high-growth environment.
  • Basic computer skills.
  • Ability to perform tasks with a sound mind and body.
  • Able to closely follow procedures and communicate information to team members effectively.
  • (Preferred) customer service experience (2 years +)
  • (Preferred) experience with camper vans and converting cargo vans into camper vans either personally or professionally.

Compensation and Benefits

  • $15-25 per hour (based on experience).
  • Periodic raises based on performance and skills.
  • Great discounts on van building components (if you’re interested in your own camper van).
  • Opportunities to grow into other roles with a fast-growing company.

How To Apply
To apply please email jobs@vanlifeoutfitters.com with your resume and a short introduction to yourself and why you think you’d be a good fit for this role.

Full-Time (In-Person) Customer Service Associate – Fun Company & Work Environment!

Vanlife Outfitters is seeking a Customer Service Associate who is familiar with the vanlife market and the products used in camper vans and RVs. As a Customer Service Associate, you will work closely with a tight knit team to ensure customers are being assisted properly and with immediacy. The Customer Service Associate will play a crucial role in ensuring customers purchase the right product for their needs or receive top notch support for products they’ve already bought. Customer Service Associates will also have the opportunity to work on fun and exciting vanlife related projects in their downtime.

The role is designed to work out of our Sarasota, FL headquarters.  Our ideal candidate will have an interest in vanlife and a positive, helpful personality.  While the core role will be in Customer Service, the candidate will also have the opportunity to assist with sales, fulfillment and operations.  We are looking for someone who is interested in learning everything there is to know about vanlife from two of the foremost experts in the United States.

We envision the ideal shift to be from 10am to 6pm Monday through Friday in our Sarasota, FL headquarters.

Our customers are generally very nice, excited about their van projects and grateful for our service and support. In fact, we estimate that 95% of calls and interactions are positive!

About Us
Vanlife Outfitters has been an established leader in the camper van community since 2016. In 2020, we recently launched an online store selling products for both professional and DIY camper van builders which is growing rapidly. We offer a broad range of carefully curated products ranging from fully unique products to marine-grade appliances and other road tested components. This rapid growth means that we need to add reliable and responsible members to the team.

This is a great ground-floor opportunity to join a startup in the fast-growing RV/“vanlife” market. You’ll be paid a competitive hourly rate and work in a friendly, laid back atmosphere. You’ll also have the ability to partially define your schedule.

Responsibilities

Pre-Sales

  • Assist customers who have questions or concerns about the ordering/shipping process or anything else related such as lead times, shipping quotes, product availability, etc.
  • Discuss our products with customers including which products would be best for their needs, comparing products, explaining how products work, offering honest opinions, detailing installation and use of products and more.
  • Coordinate large orders including product bundles, discounts and processing payments.

Post Sales

  • Troubleshoot product issues or concerns.
  • Following up with customers who have questions and concerns about existing orders.
  • Updating orders with notes pertaining to order issues.
  • Helping customers with how to install or how to use products.

Other

  • Contacting professional van builders to tell them the benefits of our Builder Network.
  • Creating content directly related to customer service efforts including writing FAQs, documenting processes, shooting FAQ videos for YouTube or social media, contributing to our blog, etc.
  • Assisting the operations team.
  • Assisting the fulfillment team.
  • Assisting with special projects.

Tools

  • In addition, you’ll be provided access to our suite of tools and resources including:
    • Our extensive (and growing) knowledge base (Guru) full of product info, FAQs and technical resources.
    • Our communication platform (Slack) to collaborate with other team members and to get the information you need from the rest of our team.
    • Email, chat and voice/phone platforms (Front, Google Voice) to communicate with customers.
    • Our ecommerce platform (WooComerce) for detailed information about order, shipments and keeping notes on customer communication.

Requirements / Skills

  • Extremely friendly, outgoing and helpful.
    Willing to go the extra mile to make our customers happy.
  • Excellent verbal and written communication including the ability to clearly explain complex information.
  • Excellent problem solving and conflict resolution skills.
    Reliable and dependable.
  • Ability to multitask
  • Ability to listen carefully and analyze needs and issues.
  • A positive and engaged “can-do” attitude with the ability to self-manage and prioritize work in a fast-paced, high-growth environment.
  • Basic computer skills.
  • Ability to perform tasks with a sound mind and body.
  • Able to closely follow procedures and communicate information to team members effectively.
  • (Preferred) customer service experience (2 years +)
  • (Preferred) experience with camper vans and converting cargo vans into camper vans either personally or professionally.

Compensation and Benefits

  • $15-25 per hour (based on experience).
  • Periodic raises based on performance and skills.
  • Great discounts on van building components (if you’re interested in your own camper van).
  • Opportunities to grow into other roles with a fast-growing company.

How To Apply
To apply please email jobs@vanlifeoutfitters.com with your resume and a short introduction to yourself and why you think you’d be a good fit for this role.