Jobs & Opportunities

The positions we’re hiring for are below. But, as a growing company, we’re always looking for talented, driving people – particularly those who are passionate about vanlife and helping our customers! So, if you’re interested in joining our team in the future, we’d love to hear from you now. Please reach out to jobs@vanlifeoutfitters.com and let us know about yourself, your background, and your unique skills!

Part-Time Remote Operations Admin – Fun Company & Work Environment

Vanlife Outfitters is seeking a part-time, hourly Operations Admin who will assist with customer service and the day-to-day operations of the company and work closely with the two founders to grow the business. In this role you will work closely with our tight-knit team to ensure customers are being assisted properly as quickly as possible. Along with the other people on your team, you will play a crucial role in ensuring customers purchase the right product for their needs or receive top-notch support for products they’ve already bought, as well as assisting with the general operations of the business.

The role can be in-person from our facility in Sarasota, Florida, or remote anywhere you have adequate internet connectivity. So, it’s great for a vanlifer who is on the road full-time or part-time. In fact, our ideal candidates are vanlifers themselves who would like to support others in the community while earning some extra money but not be tied down with a large time commitment. We think this allows you to have a meaningful impact while keeping the flexibility necessary for the nomadic lifestyle.

About Us:

Vanlife Outfitters has been the established leader in the camper van community since 2016. In 2020, we launched an online store selling products for both professional and DIY camper van builders which is growing rapidly. We offer a broad range of carefully curated products ranging from fully unique products to marine-grade appliances and other road-tested components. This rapid growth means that we need to add reliable and responsible members to the team.

Our business hours are 10am to 6pm Monday through Friday but your shift will be from 1:00PM to 6:00PM EST Monday through Friday.

We offer a fun and laid-back work environment but are serious about helping our customers and getting the work done to do so.

Day-To-Day Responsibilities:

Order fulfillment including working with our drop ship suppliers, packing and shipping orders, updating orders in our tracking systems and documenting orders with photos and video prior to shipping.
Customer service including answering questions via phone, email and social media regarding products, installation, order issues, etc. all while growing our internal FAQs for streamlined customer service in the future.
Managing any customer issues, returns or exchanges.
Arranging truck freight shipping for larger appliances and negotiating rates with freight companies.
Working with and resolving any shipment errors or shipping damages with the couriers or freight companies.
Light bookkeeping including ensuring that orders from our store are syncing with QuickBooks and identifying any issues.
Creating Product Pages, Light Data Entry, Light Social Media Management and other small projects when customer service traffic is light.
Continually monitor orders to keep customers up-to-date with the status of their order, tracking information, updates on backorders or delays or any other relevant order information.

Other Secondary Responsibilities:

Continually develop and document systems and processes to efficiently run the business, process orders and take care of customers. These systems and processes should be designed to scale as needed accounting for higher sales volumes and a larger team.
Proactively identify and eliminate inefficiencies in processes, staffing, vendor relations and other areas of the business.
Working with our vendors and suppliers to manage inventory, add products to our store and ensure timely delivery of orders.
Working with the rest of the team to grow our catalog of products and onboard new vendors.
Create and maintain relationships with professional upfitters/builders.

Requirements:

Excellent customer service skills.
Excellent verbal and /written communication skills.
Excellent problem-solving skills.
Extremely organized with a high level of attention to detail.
Comfortable with modern technology and tools with the ability and aptitude to learn new systems.
A positive and engaged “can-do” attitude with the ability to self-manage and prioritize work in a fast-past, high-growth environment.
Valid Florida driver’s license.

Ideal candidates will have some (or all) of the following skills:

An interest in vanlife and camper vans.
An interest in working in a startup environment where you’ll be challenged on a daily basis and be playing multiple roles simultaneously.
Experience managing and growing a business.
Some experience in hiring, training and managing employees.
Experience with our systems/tools including:
WordPress with WooCommerce
Google Suite and Gmail
Ring Central
Asana
QuickBooks
Front (email/internal communications)
Basic HTML skills.
Some social media marketing awareness and experience.
Experience with bookkeeping and using Quickbooks Online.

You’re a good fit if you’re the type of person who:

Respond to emails quickly and clear your inbox daily
Would rather get something done today than have more work tomorrow
Can motivate your teammates and keep them in alignment with high morale
Lead by example
Can be critical of your own work with the ability to see areas of improvement
Offer potential solutions when discussing problems instead of using roadblocks as excuses
Enjoys learning and challenges and can self-teach new skills

Work Environment/Physical Demands:

The potential for prolonged sitting and standing.
Occasional high stress when dealing with systems/customers.

Compensation and Perks:

Starting hourly rate of $20 – $25 based on experience.
Great discounts on van building components if you’re interested in your own camper van.
Ability to work remotely

How To Apply:
Please email your resume and a short introduction to yourself and why you think you’d be a good fit for this opportunity to jobs@vanlifeoutfitters.com.

Tech Support Associate – Remote Possible
Fun Company & Work Environment!

Vanlife Outfitters is seeking a Tech Support Associate who is familiar with the vanlife market and the products used in camper vans and RVs. In this role you will work closely with our tight-knit team to ensure customers are being assisted properly as quickly as possible. Along with the other people on your team, you will play a crucial role in ensuring customers purchase the right product for their needs or receive top-notch support for products they’ve already bought.

Here’s how it works. You would be joining a team of other Associates who will collectively cover the needs of our customers. We ask for a minimum commitment of a 3-hour shift for at least 2x days per week. This can be scheduled anytime between 8am EST and 7pm EST as it works best in your schedule. During your shifts you’ll check in with any support concern that has been “assigned” to you and, at the end of your shifts, you will “re-assign” any emails or calls that were not answered so that they can be handled by another associate. Similarly, if you cannot address a customer issue yourself, we have an extensive library of support information and you can also reach out to other associates on the team. Through this process, you will learn a ton about vanlife products and systems! During your shifts, you’ll need to be in a stationary location with a strong internet signal and a laptop computer that you’ll use with the various digital tools we’ll provide.

Our customers are generally very nice, excited about their van projects and grateful for our service and support. In fact, 95% of calls and interactions are positive!

About Us:
Vanlife Outfitters has been an established leader in the camper van community since 2016. In 2020, we recently launched an online store selling products for both professional and DIY camper van builders which is growing rapidly. We offer a broad range of carefully curated products ranging from fully unique products to marine-grade appliances and other road tested components. This rapid growth means that we need to add reliable and responsible members to the team.

Responsibilities

Pre-Sales

Assist customers who have questions or concerns about the ordering/shipping process or anything else related such as lead times, shipping quotes, product availability, etc.
Discuss our products with customers including which products would be best for their needs, comparing products, explaining how products work, offering honest opinions, detailing installation and use of products and more.
Coordinate large orders including product bundles, discounts and processing payments.

Post-Sales

Troubleshoot product issues or concerns.
Following up with customers who have questions and concerns about existing orders.
Updating orders with notes pertaining to order issues.
Helping customers with how to install or how to use products.

Other

Contacting professional van builders to tell them the benefits of our Builder Network.
Creating content directly related to customer service efforts including writing FAQs, documenting processes, shooting FAQ videos for YouTube or social media, contributing to our blog, etc.

Tools

You’ll need a fully functional laptop computer with a reliable internet connection and an Android or iOS mobile device.
In addition, you’ll be provided access to our suite of tools and resources including: Our extensive (and growing) knowledge base full of product info, FAQs and technical resources.
Email, chat and voice/phone platforms (Front, RingCentral) to communicate with customers.
Our ecommerce platform for detailed information about order, shipments and keeping notes on customer communication.

Requirements / Skills

Extensive knowledge of camper van systems including electrical, heating and cooling.
Extremely friendly, outgoing and helpful.
Willing to go the extra mile to make our customers happy.
Excellent verbal and written communication including the ability to clearly explain complex information.
Excellent problem solving and conflict resolution skills.
Reliable and dependable.
Ability to multitask
Ability to listen carefully and analyze needs and issues.
A positive and engaged “can-do” attitude with the ability to self-manage and prioritize work in a fast-paced, high-growth environment.
Basic computer skills.
Able to closely follow procedures and communicate information to team members effectively.
(Preferred) customer service experience (2 years +)
(Preferred) experience with camper vans and converting cargo vans into camper vans either personally or professionally.

Compensation and Benefits

$20-30 per hour (based on experience).
Great discounts on van building components (if you’re interested in your own camper van).
Opportunities to grow into other roles with a fast-growing company.

How To Apply

To apply please email jobs@vanlifeoutfitters.com with your resume and a short introduction to yourself and why you think you’d be a good fit for this role.

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